Billing & Financial Services

Pay My Bill

We have partnered with Patientco to provide you with a simple method to pay and manage all of your healthcare expenses in one, convenient place. To opt-in for paperless billing and access affordable, self-service payment options, create a free PatientWallet® account by clicking on the link above and follow the instructions.

Our Patient Financial Services office is located at 233 North Houston Road in the Roy H. "Sonny" Watson Health Pavilion, Entrance E4. Our office may be reached by calling (888) 263-9025. We are pleased to be your provider of choice and hope you will find the following information helpful.

Insurance and Billing

We accept all types of health insurance. The Patient Financial Services Office will bill your insurance carrier for you. The hospital will also file multiple insurances for you if you have more than one policy. All payments by debit or credit card can be made over the phone. If you have any questions about your insurance or any statement you’ve received, please contact the Business Office at (888) 263-9025. The office is open from 8:30 am until 5 pm, Monday through Friday.

Medicare & Medicaid

If you are admitted under the Medicare plan, you must be responsible for the deductible, co-insurance, and non-covered items. If you are admitted under the Medicaid/Georgia Better Healthcare plan, you must present a valid Medicaid card. Houston Healthcare also participates in the PeachState, Amerigroup, and Caresource health plans.

TRICARE

We participate in TRICARE - Active Duty (Resource Management), TRICARE Prime and TRICARE Standard.

Indigent and Charity Care

We serve our patients with dignity, respect, and compassion, no matter their financial situation. We assist patients who cannot pay for their care to qualifying patients. Because we understand not all patients are able to pay their hospital bills due to financial hardship, we provide free care and discounted services.

As further described below, our financial assistance policy:

• Includes eligibility criteria for financial assistance
• Describes the basis for calculating amounts charged to patients eligible for financial assistance under this policy
• Limits the amounts that Houston Healthcare will charge for emergency or other medically necessary care provided to individuals qualified for financial assistance to no more than the lowest amounts generally billed (received) by Houston Healthcare
• Describes the method by which patients may apply for financial assistance
• Describes how Houston Healthcare will widely publicize the Policy within the community served by each hospital facility
• Describes Houston Healthcare's collection Policy

We remain committed to serving the emergency needs of all patients, regardless of their ability to pay.

Financial Assistance Forms:

• Financial Assistance Instructions & Application - English (PDF) (updated 09/03/25)
• Financial Assistance Instructions & Application - Spanish (PDF) (updated 09/03/25)
• Financial Assistance Plain Language Summary - English (PDF) (updated 06/24/25)
• Financial Assistance Plain Language Summary - Spanish (PDF) (updated 06/24/25)
• Financial Assistance/Collection Practices Policy (PDF) (updated 6/25/25)
• Financial Assistance/Collection Practices Policy - Spanish (PDF) (updated 6/25/25)

Final Billing

Once you have been discharged from the hospital, you will receive the final bill for your hospital stay. This statement will reflect any outstanding balance on your account. Upon request, we can provide an itemized statement for your convenience.

Your hospital bill does not include professional fees from your personal physician, ER physician, and surgeon. Depending on your services and procedures during your stay, you may also receive a separate bill from the anesthesiologist, pathologist, or radiologist. All of these physicians are independent contractors, and you will receive a separate bill from them for their services.