Patient Rights
Notice of Nondiscrimination
Houston Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Houston Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Houston Healthcare provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages
If you need these services, contact the Director of Corporate Compliance/Privacy Officer noted below.
Filing a Grievance
If you believe that Houston Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Director of Corporate Compliance/Privacy Officer
1601 Watson Boulevard
Warner Robins, Georgia 31093
Phone:
(478) 922-4281
Fax: (478) 542-7955
You can also file a civil rights complaint electronically with the U.S. Department of Health and Human Services, Office for Civil Rights through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
(800) 368-1019,
(800) 537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Free Language Assistance Services
Language assistance services, free of charge, are available to you. To request an interpreter in a language other than English, call (478) 975-5662.
We have interpreters who speak the following languages:
- Spanish
- German
- French
- Chinese
- Arabic
- Korean
- Russian
- Vietnamese
- Tagalog
- Hindi
- Portuguese
- Gujarati
- Kru/Ibo/Yoruba
- Amharic
- French Creole